To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase or your order number or the details to match your order (if required).
- Please inspect your order upon reception and contact us if you have any problems with your order.
- If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- The customer can send the item back to us. Buyer is responsible for return shipping costs and for loss in value if an item isn't returned in original condition. We recommend using a parcel tracking option.
- Once we get the product back, we will issue a refund for the total price of the item(s) value.
- We do not charge restocking fees for any returned items.
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases, gift cards.
- Please get in touch if you have questions or concerns about your specific item.
How to start a return process:
- Contact us via our online form
- Give the your refund reason, photos and videos of the item(s)
- For any other reasons, get a confirmation from our support team. Please note that returns will need to be approved before sending it back to us, and we will provide an address for the relevant return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
To ensure a prompt exchange, the quickest solution is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item you desire.
- If a customer wants to change the address, please contact us within 24h and we will change the address before it is shipped, if the items are already shipped customers are responsible.
- If a customer provides an incorrect or incomplete address and the package is returned to us, we will contact the customer to confirm the correct address. If the customer provides the correct address, we will re-ship the package, the customer is responsible for any extra shipping cost.
- If a customer provides an incorrect or incomplete address and the package is returned to us, and the customer requests a refund instead of re-shipping, we will issue a gift card for the purchase price minus shipping costs.
- If the customer provides the wrong address and the package is delivered to the wrong address, we will make every effort to recover the package. If the package cannot be recovered, we will provide you with the best possible solution. However, we cannot be held responsible for packages that are delivered to the wrong address due to customer error.
- Milo's Playroom is not liable for delay in Courier services - standard or express (we can email you the receipt if you require to confirm the courier service and type of service used to deliver standard or express)
- Milo's Playroom is not liable for refunding the parcel because of exceeded transit times (we can create an inquiry with the couriers and give you an update)
You can always contact us for any returns questions: contact us