SHIPPING POLICY

UK

• Royal Mail, Evri.

• Standard shipping usually takes 7 to 15 business days.

USA

• USPS, DHL.

• Standard shipping usually takes 7 to 15 business days.

SHIPPING ISSUES

• If a customer wants to change the address, please contact us within 24h and we will change the address before it is shipped, if the items are already shipped customers are responsible.
• If a customer provides an incorrect or incomplete address and the package is returned to us, we will contact the customer to confirm the correct address. If the customer provides the correct address, we will re-ship the package, the customer is responsible for any extra shipping cost. 
• If a customer provides an incorrect or incomplete address and the package is returned to us, and the customer requests a refund instead of re-shipping, we will issue a gift card for the purchase price minus shipping costs.
• If the customer provides the wrong address and the package is delivered to the wrong address, we will make every effort to recover the package. If the package cannot be recovered, we will provide you with the best possible solution. However, we cannot be held responsible for packages that are delivered to the wrong address due to customer error.
• Milo's Playroom is not liable for delay in Courier services - standard or express (we can email you the receipt if you require to confirm the courier service and type of service used to deliver standard or express)
• Milo's Playroom is not liable for refunding the parcel because of exceeded transit times (we can create an inquiry with the couriers and give you an update)